Last updated October 21, 2026

Refund and cancellation policy

This policy covers consulting services from Provenant & Co., a registered assumed name of Adamson Group LLC. Every engagement is scoped and quoted in writing before work starts, and billed by invoice through Stripe. The principle is simple: you pay for work that has been done, and get back what you paid for work that hasn't.

Audits and fixed-scope projects

• You can cancel at any time by email.
• If you cancel before work starts, we refund everything you have paid.
• If you cancel after work starts, we stop work on the day we receive your notice. We refund any fees you have paid for work not yet performed.
• Work already delivered, and milestones already completed, are not refundable.

Monthly retainers

• Either side can cancel a retainer with 30 days' written notice, after any minimum term in your agreement.
• The retainer continues through the notice period. Fees you have prepaid for any period after it ends are refunded.

How to request a refund

Email [email protected] with your invoice number. We'll confirm the amount in writing. Refunds go back to the original payment method through Stripe; banks usually take 5 to 10 business days to post them.

If you think a charge is wrong, contact us first. We'll look into it and correct any billing error.

If your agreement says otherwise

If a signed proposal or statement of work sets different cancellation or refund terms, those terms apply to that engagement.

Well-Intel subscriptions are covered by the terms at wellintel.app, not this policy.